BPO-AIssyst

ABOUT BPO 360+

BPO 360+ is an AI-driven platform designed to address every stage of the outsourcing lifecycle.

1. Recruitment

The first round of interview is scheduled, interviewed, and shortlisted by our digital human Rajiv.

This data-driven approach reduces time-to-hire, eliminates biases, and ensures you attract high-caliber professionals who will contribute to your long-term success.

Rajiv

The first round of interview is scheduled, interviewed, and shortlisted by our digital human Rajiv.

This data-driven approach reduces time-to-hire, eliminates biases, and ensures you attract high-caliber professionals who will contribute to your long-term success.

2. Training

Upskilling and reskilling your workforce has never been easier. BPO 360+ offers a comprehensive training module:

Guru

Our digital human teacher Guru trains with a combination of videos, animations, quizzes, podcasts, role play, and games (with leaderboards). It’s a total multimodal learning experience that uses interactive learning paths, personalized assessments, and AI-generated performance feedback.

Whether you need onboarding programs for new hires or advanced skill development for existing teams, our platform ensures your employees are equipped to excel in a rapidly changing industry.

Rosie

Our digital human accessor Rosie is designed to assess employee knowledge of critical product and process information. She leverages a comprehensive database of questions to evaluate user responses, providing immediate feedback and generating detailed performance reports for both individual users and management.

This data-driven approach allows for continuous improvement in employee knowledge and ensures consistent adherence to best practices across the organization.

Alex

Our digital human, Alex, simulates realistic customer interactions and leads tailored rehearsals to train agents. By mimicking diverse personalities, emotions, and communication styles, Alex creates a dynamic environment for agents to practice customer service, refine pitches, and boost skills like cross-selling and upselling.

Through these role-plays and rehearsals, Alex evaluates performance across communication effectiveness, problem-solving, and adherence to protocols, delivering actionable feedback to help agents sharpen their customer service game.

3. Video-to-SOP

BPO 360+ revolutionizes the way businesses create Standard Operating Procedures (SOPs) by automating the process through its innovative Video-to-SOP feature. Users simply upload a video, and our advanced AI system extracts key screens, generating a comprehensive SOP complete with annotated screenshots. This seamless automation not only saves valuable time but also ensures accuracy, allowing businesses to quickly create, update, and manage SOPs without the manual effort traditionally involved. Whether you're documenting new processes or refining existing ones, BPO 360+ simplifies the creation of high-quality, visual SOPs that enhance operational efficiency and training.

4. Business Processes

BPO 360+ analyzes workflows, identifies bottlenecks, and optimizes processes to reduce overhead and enhance productivity. From order management and customer support to finance and compliance, our proven methodologies ensure consistent, high-quality output that drives sustainable growth.

5. Operations

Ensure smooth and efficient day-to-day operations with BPO 360+’s real-time monitoring and reporting tools. Gain complete visibility into performance metrics, resource allocation, and compliance status, all in one centralized platform. By automating routine tasks and providing actionable data, we help your teams focus on strategic objectives, improve service delivery, and stay ahead of the competition.